Frequently Asked Questions

How do I place an order?

Add products to your cart, go to checkout, fill in your delivery details and choose Cash on Delivery or Online Payment. You'll get a confirmation once your order is placed.

What payment methods do you accept?

Cash on Delivery, JazzCash, Easypaisa, NayaPay, and bank transfer. Card/online gateways are not available yet — we'll announce it here when they are.

How long does delivery take?

Most orders across Pakistan are delivered within 3–6 working days, depending on your city.

How much is the delivery charge?

A flat delivery charge is added at checkout and shown clearly before you place your order — see the Order Summary on the checkout page for the exact amount.

Can I return or exchange a product?

Yes, returns are accepted within 3 days of delivery if the product is unused and in its original packaging. See our Refund Policy for full details.

How can I track my order?

Open the Account menu on the site and choose "Track Order", or message us on WhatsApp with your order details and we'll update you directly.

Do you have a coupon or discount code?

We run occasional discount coupons — apply your code in the "Coupon code" box at checkout. Follow our page for announcements about new codes.

Is Cash on Delivery available everywhere?

Cash on Delivery is available across most cities in Pakistan. If it isn't available for your area, we'll let you know at checkout or when confirming your order.

How do I contact support?

WhatsApp us at 0313 4586476 or email qraza2376@gmail.com — we usually reply within the same day.