Privacy Policy

1. Introduction

Al Hadi Store ("we", "us", "our") operates this website to sell clothing, footwear and lifestyle products online in Pakistan. This Privacy Policy explains what information we collect from you, how we use it, and the choices you have regarding your data when you place an order or browse our store.

2. Information We Collect

• Order details: your name, phone number, delivery address, and email (optional), collected when you place an order or use the checkout form.
• Communication data: messages you send us via WhatsApp, phone, or email regarding orders or support.
• Payment confirmation: transaction/reference details you share for JazzCash, Easypaisa, NayaPay, or bank transfer payments (we do not store your card or account passwords).
• Usage data: basic technical information such as browser type and pages viewed, used only to keep the store running smoothly.

3. How We Use Your Information

• To process, confirm, and deliver your orders.
• To contact you by phone, WhatsApp, or email about order status, delivery, or support requests.
• To improve our products, website experience, and customer service.
• To prevent fraudulent or fake orders.

4. Third-Party Services

We use trusted third-party services to run our store, and your information may be processed by them strictly for that purpose:

• Firebase (Google): for website hosting, order storage, and account features.
• Cloudinary: for hosting and delivering product images.
• Courier partners: to deliver your order, we share your name, phone number, and delivery address with our shipping partners.
• Payment providers (JazzCash, Easypaisa, NayaPay, banks): governed by their own privacy policies when you use them to pay.

We do not sell or rent your personal information to any third party for marketing purposes.

5. Cookies & Local Storage

Our website may use cookies or browser local storage to remember items in your cart and improve your browsing experience. You can clear these at any time through your browser settings.

6. Data Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

You may contact us at any time to ask what information we hold about you, to request a correction, or to request deletion of your data, subject to any orders that are still being processed or legal record-keeping requirements.

8. Children's Privacy

Our store is not directed at children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out:

• Email: qraza2376@gmail.com
• WhatsApp: 0313 4586476